Fix the environment before blaming the person

A remarkable amount of modern life depends on willpower compensating for poor design.

Remember this.

Remember that.

Don’t forget this.

Try harder.

Pay more attention.

Design thinking suggests an alternative:

Move some of the intelligence out of the person and into the system.

A good system reminds.

A good environment cues.

A good interface reveals the next action.

A good rehabilitation progression makes success possible before demanding mastery.

That does not make people less responsible.

It gives responsibility a better chance to succeed.