A remarkable amount of modern life depends on willpower compensating for poor design.
Remember this.
Remember that.
Don’t forget this.
Try harder.
Pay more attention.
Design thinking suggests an alternative:
Move some of the intelligence out of the person and into the system.
A good system reminds.
A good environment cues.
A good interface reveals the next action.
A good rehabilitation progression makes success possible before demanding mastery.
That does not make people less responsible.
It gives responsibility a better chance to succeed.
